Customer Rights

The Consumer Code of Rights was issued under UAE Federal Law (24) 2006 by the Ministry of Economy (MoE). In Dubai, the Department of Economic Development's (DED) Commercial Control and Consumer Protection pision has been charged with the responsibility to ensure that consumers and retailers alike comply with the Consumer Code of Rights, understand their responsibilities and, where resolution is sought, facilitate this process between retailers and consumers.

As a consumer, you have the right to safety, choice and information. It is also expected of the consumer to understand retailer product warranties/guarantees in detail prior to making a purchase, and request for purchase receipts to enable you to exercise your rights.

For further details, complaints and suggestions around your rights as a consumer, please contact DED's Contact Center.