Generally speaking, we will provide you on request with access to the personal information we hold about you. If there is a reason why we cannot give you access to such personal information, we will let you know. If you become aware of any errors relating to your personal information held by us, you should amend your account information online to the extent possible. If you have any difficulty in amending your account information, please call or email us for assistance.
When you register as a User of this Site we collect your full name, email address, telephone number, address, together with other information as may be requested on the registration form from time to time. It is your responsibility to maintain and update the personal information that you provide to us when setting up your account.
We may collect personal information about you when you enter information on this Site. This may include transactional information, such as products (“items” purchased, method of payment and the amount paid.
We may also collect other personal information about you when you post content such as reviewing products or commenting on notice boards available on Sellers's Webstores, or in any other way provide information to a Seller through this Site.
Please see “paragraph 4” below for our policy on personal information posted on this Site by you.
Your credit card information is requested only when you place an order and is submitted via a level of encryption to ensure the greatest amount of safety and security. We do not store your credit card information. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
We may collect personal information about you when you contact us. Such information is used to verify your identity and respond to your query.
We may collect personal information from third parties. Such third parties may include the companies that provide services to us (i.e. service providers) and our group companies. We may also collect information from credit reporting agencies.
Sellers and other Users may upload some of your personal information in order to manage their Seller's Webstores, communicate with you through their notice boards or in any other way and provide services to you. We request that the Seller ensures it has the authority to upload this information. If you do not want this to occur, you need to contact the Seller or other user directly.
When you visit our Site, we may keep and use information about your visit including your Internet Protocol (IP) address, the date and time of the visit. We may also keep and use information about your computer (for example, browser type) and your navigation information (for example, the URL of the site which referred you to this Site and the pages you visit on this Site).
Please see “paragraph “7” below for more information on our policy regarding "cookies" and "log-files".
We may conduct surveys on the Site or by sending you emails, to ask for your feedback regarding our Site and the quality of the service we provide to you. Your feedback is important to us and enables us to improve the quality of the service we provide to our customers. You are free to provide us your name and other information, in which case we may store such information as personal information.
Additionally, in order for us to verify your identity, we may need to request from you valid proof of identification (e.g. in the form of a copy of your passport, resident’s visa or permit, national ID card and/or driver’s license).
We may collect additional information about you in ways not specifically provided for here. In such cases, we will endeavour to inform you in advance of how we will use your information.
We do not take responsibility for any personal information or other details that you post on this Site, such as reviews, comments, images, ratings or discussions (including through posting content within a Sellers Webstore or notice board that contains your personal information).
This becomes public information by its nature. You acknowledge that if you post content or provide information on this Site then such content and information will be accessible to the general public, including persons who are not signed in to use this Site and the public will be able to associate and attribute such content or information to you. Similarly, we do not take responsibility for any personal information provided directly to other Users or Sellers.
You should not post or share personal information on this Site that you do not want made publicly available, and you are solely responsible for the personal information that you post or share on this Site or provide directly to third parties. You should not post other people's personal information on this Site (including, for example, images of other people) without their consent.
We also use your personal information to keep you up to date with events and products that may be of interest to you (which may include displaying to you personalised content and advertising and information about goods and services that may be of interest to you). Our affiliates, officers, employees, agents, suppliers, Sellers and service providers may also contact you about our other services or products that may be of interest to you. This will be done only in accordance with the privacy settings you have selected in the communication preference setting for your account.
From time to time we aggregate personal information for statistical purposes. Such aggregated personal information shall be anonymised. It may be shared with group companies, Retailers, service providers and other third parties with a view to understanding, analysing and improving our service to you.
Yes. Whilst we do not sell your personal information to others, we share it with affiliates, officers, employees, agents, suppliers, Sellers and service providers in order to promote and market our/their services to you (which may include by way of direct mail, telemarketing, email, SMS and/or MMS messages or any other means of communication). This is to keep you informed of products, services and special offers and may continue even after you have stopped using this Site. However, this will be done only in accordance with the privacy settings you have selected in the communication preference setting for your account.
If you do not wish us and our group companies to promote and market products, services and special offers to you, please call or email us. If you do not want to be contacted by a Seller or other users, you will need to tell them or amend your privacy settings accordingly.
We might also share your information with our affiliates, officers, employees, agents, suppliers, Sellers and service providers in order for them to fulfil our service commitment to you and/or to enable them to perform certain functions on our behalf, such as fulfilling orders, delivering packages, sending mails and emails, analysing data, providing marketing assistance, processing credit card payments and providing customer service. Service providers will have access to your personal information insofar as they need it and may not use it for other purposes.
We require and take reasonable steps to ensure that third parties with whom we share your personal information safeguard it the same way we do.
A cookie is a small amount of data that is sent to your internet web browser from our web server and stored on your computer, but does not contain any of your personal information. We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer this Site, track user movements on this Site and gather broad demographic information for aggregate use by us, our affiliates, officers, employees, agents, suppliers, Sellers, service providers and advertisers. Please call or email us if you do not wish for such demographic information to be collected by us.
We use reasonable and current internet security methods and technologies to keep your personal information secure, including restricting unauthorised access to your personal information and using firewalls and secure databases. When you place orders or access your account information, we also may offer secure socket layer (SSL) technology.
However, no data transmission over the internet can be guaranteed as completely secure. As a result, although we try hard to protect your personal information provided to us, we cannot guarantee its security and you transmit such information at your own risk.
Site Users & Sellers (“members”) may need to share personal information (including financial information) with each other to complete transactions on this Site. You should respect, at all times, the privacy of other Site members.
We cannot guarantee the privacy of your personal information when you share personal information with other Site members so you should always seek information on the privacy and security policies of any other Site members with whom you are transacting prior to sharing any of your personal information with another Site member.
You agree to use any personal information received from another Site member in relation to a transaction on the Site solely in relation to such transaction and shall not use the information received from another Site member for any other purposes (except with the express consent of the other Site member).
You acknowledge and agree and you shall use personal information received from another Site member in accordance with all applicable laws.
You can access and review your personal information in the My Account section of this Site.
If your personal information changes in any way or is incorrectly presented on the Site you should immediately update or correct your personal information (as applicable) by accessing the My Account section on this Site or, alternatively, call or email us for assistance.
Please note that we shall retain your personal information during and following the end of your use of this Site as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law.
We hold your personal information on servers located in the United Kingdom and the United States.
By providing us with personal information, you consent to the transfer of your personal information to, and its storage on, our servers located in the United Kingdom and/or the United States. We take every precaution to safeguard all your personal information from unauthorised access, use or disclosure.
All personal information is encrypted. However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information.
You must enter your username and password each time you want to access your account or make transactions on the Site.
Choose your password carefully using unique numbers, letters and special characters.
Never share your username and password with anyone.
If you are concerned that your username or password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the My Account section of the Site.